IMPORTANT RESERVATION POLICY

*WE OPERATE BY TRUST*

NO SHOWS & LAST MINUTE BIG CHANGES AFFECT BUSINESSES. PLEASE BE MINDFUL WHEN YOU MAKE A RESERVATION.

Reservations are highly recommended.

*We are no longer accepting pets. Please do not bring any animals inside of our restaurant or outside seating area.

IMPORTANT: MUST READ. By sending a reservation request, you agree to the terms below.  Please read carefully.

*LATE ARRIVAL:  We will hold your reservation for 10 minutes and will be released to the next person on waiting list, if any.  Late arrival will cause delay of service or will be cancelled without notice. Please call 403-497-6144 to let us know if you are running late.  Your table is reserved for 1 hour 15 minutes from the reserved time during the busy operation.  Breakfast and Lunch menus are served during the time indicated and seating time should match to the menu you are interested. (ie. If you sit down for 11:30am means food will be served from Breakfast Menu.  Remember, you only have limited seating time.  There is a way to avoid the town traffic (direction slides above).

*NO-SHOW:  Not acceptable and not welcomed.  Please note that we can not seat other customers to your reserved table 1 hour 30 minutes prior & during your scheduled time which is 3 hours in total.  Your commitment is very important.  Will be noted for future reference and your reservation will be  cancelled without grace period if late for the next time.

*ADJUSTMENTS/CANCELLATION/GUARANTEE:  Should you need to change your reservation (number of people/time/date etc.), please CALL us. Please DO NOT REBOOK by clicking table reservation again. 24 hours cancellation/adjustment policy.  

*DOUBLE BOOKING:  Please choose ONE person from the party to book for your reservation. Should you decide to preorder food & beverage, please mention the name of your reservation.  Booking multiple dates or tables for one visit is also considered as double booking and 25% service charge will be added to the entire bill. (*please read adjustments) 

*CORRECT INFORMATION:  Please make sure to select the correct date & time. Reservation is not final until you receive an 'accepted' booking confirmation by email.  

*GROUP BOOKING:  We require precise number of people in your group. One changes the whole difference with other waitlist. Restaurant buy out (15 people and up) rule applies as the following: Every member needs to order at least a meal and place a preorder by 24 hours in advance (group preorder under 'menu' tab). Automatic 20% gratuity will apply. Other unrelated customers maybe seated in the dining room without your consent.

*LOOPHOLE:  We operate by trust. Yes, there are many. Our operation is very small and relies on being organized. Small changes can create a large ripple effect to our business and others. As soon as your change of plan happens, please let us know.

Outside business hours, please email us at WagashiTeaHouse@gmail.com